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Sample customer support projects we've worked on
 
 
We create customer support content.

With more than 300 published subject matter experts, we offer the technical breadth and depth required to create world-class documentation and customer support materials.


What we can do for you:
We can work with you to design a content solution from the ground up, or we can build content from outlines and other background materials you have already developed. We typically involve our subject matter experts early in the process to help define the focus of a content project. We can work with you to build a range of resource content such as:

General reference
  • Product documentation in the form of books or on-line help files
  • Deployment guides
  • Migration guides (for upgrading or migrating from other platforms)
  • Planning and deployment framework documents
  • Operating and administration framework documents
  • Performance tuning guides
  • Security guides and documentation
  • Developer guides and other documents targeted to developer audiences
  • Resource kits (extremely detailed technical documentation)
Prescriptive guidance (step-by-step)
  • Step-by-step guides, or how-to articles, that provide detailed instructions on performing specific operations
  • Sets of step-by-step guides that provide detailed steps for performing complex deployment, migration, and operational processes
  • Search-driven knowledge base articles, papers, and documents
  • Complete sets of step-by-step documents covering any breadth of topic
Instructional (tutorials, courseware, training)
  • Self-paced tutorials for on-line and computer-based delivery formats
  • Single topic tutorials, as well as sets of tutorials for comprehensive coverage of a broader topic area
  • Courseware that ranges from two- to five-day training sessions with labs
  • Customized courseware
  • Exam question writing, exam review, and psychometrics
  • Top-rated trainers certified on a wide range of technologies who can deliver introductory to advanced-level training for any audience
  • Custom training and combined training/consulting

Studio B is a complete source for creating and packaging customer support content.

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